Handled by Customer Care 6 · first response 10m
Mark Caruana
Hi, the jar of sauce I bought was cracked and leaked in my bag.
Mark Caruana · 14:33
Sorry about that! A photo of the item and your receipt and we'll sort a refund.
Customer Care 6 · 14:43
Photo sent — it made a mess of everything.
Mark Caruana · 14:51
Refund approved — no need to return it, we'll mark it as damaged. Apologies again!
Customer Care 6 · 14:54
Thanks, appreciate the quick reply.
Mark Caruana · 15:02
You're welcome! I'll keep this thread updated.
Customer Care 6 · 15:11
Okay, I'll wait to hear back.
Mark Caruana · 15:26
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatBroken item; refund but no return, marked as damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.