Handled by Customer Care 7 · first response 3m
Mark Caruana
Hi, the strawberries I bought today were mouldy inside the pack.
Mark Caruana · 18:23
So sorry! Could you send images of the product and the receipt? Fresh items can't be returned but we can refund.
Customer Care 7 · 18:26
Sending the photos now, you can see it clearly.
Mark Caruana · 18:35
Thank you — refund approved, and our procurement team will speak to the supplier about this batch.
Customer Care 7 · 18:49
Thanks, appreciate the quick reply.
Mark Caruana · 19:05
You're welcome! I'll keep this thread updated.
Customer Care 7 · 19:25
Okay, I'll wait to hear back.
Mark Caruana · 19:37
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 20:01
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.