Customer Service Hub

Handled by Customer Care 1 · first response 1h

Website chat·

Daniel Debono

Fri 26 Jun · started 11:24

Hello, do you stock gluten-free pastizzi at any branch?

Daniel Debono · 11:24

Happy to help!

Customer Care 1 · 12:24

Great, thanks for checking.

Daniel Debono · 12:30

Here's the info you asked for — anything else, just message us.

Customer Care 1 · 12:42

Thanks, appreciate the quick reply.

Daniel Debono · 13:03

You're welcome! I'll keep this thread updated.

Customer Care 1 · 13:22

Okay, I'll wait to hear back.

Daniel Debono · 13:27

Just confirming this is being handled — thanks for your patience.

Customer Care 1 · 13:44

Any news on this?

Daniel Debono · 13:48

Customer

5 contacts
Daniel Debono
First seen 14 Apr · Website chat, WhatsApp
Contacts
5
Refunds
3 · €71.79
Rewards
—
Repeat topics
Deli / butcher quality ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWebsite chatauto
CustomerDaniel Debonoauto
Date / time26 Jun · 11:24auto
AgentCustomer Care 1auto
Issue typeGeneral enquiryauto
StoreIl-Gżira, Triq Nazju Ellulauto
Order ref—auto
Suggested summaryauto

Website question resolved with E-Shop support.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.