Handled by Customer Care 1 · first response 7m
Daniel Debono
Hi, I'd like a refund for an item I bought yesterday in store.
Daniel Debono · 13:10
Happy to help — do you have the receipt or the till slip number?
Customer Care 1 · 13:17
Yes, I have the receipt here, sending a photo now.
Daniel Debono · 13:26
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 1 · 13:36
Thanks, appreciate the quick reply.
Daniel Debono · 13:53
You're welcome! I'll keep this thread updated.
Customer Care 1 · 14:12
Okay, I'll wait to hear back.
Daniel Debono · 14:35
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatReturn of opened product; refund but no return, item marked damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.