Handled by Customer Care 5 · first response 7m
Daniel Debono
Good morning, my delivery never showed up and the app says completed.
Daniel Debono · 17:48
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 5 · 17:55
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Daniel Debono · 18:02
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 5 · 18:13
Thanks, appreciate the quick reply.
Daniel Debono · 18:33
You're welcome! I'll keep this thread updated.
Customer Care 5 · 18:58
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp — Gzira, Shop 2, order W-65248. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.