Handled by Customer Care 6 · first response 1h 50m
Simon Grech
Hello, the butcher pack barcode rang up as a different product at the till.
Simon Grech · 16:59
Could you send a clear image of the itemised sticker showing the product name, barcode and price?
Customer Care 6 · 18:49
Here's the sticker photo, barcode included.
Simon Grech · 18:52
Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.
Customer Care 6 · 19:02
Thanks, appreciate the quick reply.
Simon Grech · 19:25
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCounter pack price/barcode mismatch; sticker image sent to procurement, difference refunded.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.