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Simon Grech

Refund / return · Birkirkara, Triq Il-Knisja l-Qadima · Thu 18 Jun 12:23
Resolved

Handled by Customer Care 3 · first response 1m

WhatsApp·

Simon Grech

Thu 18 Jun · started 12:23

Hi, I'd like a refund for an item I bought yesterday in store.

Simon Grech · 12:23

Happy to help — do you have the receipt or the till slip number?

Customer Care 3 · 12:24

The slip number is on the photo I just sent.

Simon Grech · 12:34

Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.

Customer Care 3 · 12:47

Customer

4 contacts
Simon Grech
First seen 13 Apr · WhatsApp, Instagram
Contacts
4
Refunds
3 · €51.57
Rewards
—

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWhatsAppauto
CustomerSimon Grechauto
Date / time18 Jun · 12:23auto
AgentCustomer Care 3auto
Issue typeRefund / returnauto
StoreBirkirkara, Triq Il-Knisja l-Qadimaauto
Order ref—auto
Refund€10.21auto
Suggested summaryauto

Refund request with receipt; store to confirm before processing.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.