Handled by Customer Care 2 · first response 11m
Simon Grech
Hi, the sausages I got from the butcher yesterday turned grey overnight.
Simon Grech · 07:40
So sorry — could you send images of the product issue? The store will also speak to the counter attendant.
Customer Care 2 · 07:51
Photos attached, you can see the colour.
Simon Grech · 08:00
Thank you. The store manager will confirm with the cameras (can take 24hrs) and we've emailed the third party about the quality issue. These can take a little longer as we wait on external feedback.
Customer Care 2 · 08:09
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDeli counter quality complaint; images forwarded to shared attendant contact.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Prime · Third party · sent 13 Apr
Store speaks to butcher attendant; email 3rd party on quality issue
Auto-notify: Prime + Ħal Qormi, Triq San Bastjan · within 24h — live send is a production step.
Contact: contact to be provisioned
- No follow-ups yet.
Internal notes
none yetInternal — the team sees this, the customer never does.