Handled by Customer Care 6 · first response 10m
Daniel Muscat
Hello, I waited 20 minutes at the deli counter with no one serving.
Daniel Muscat · 10:21
Sorry about the wait — which store was this?
Customer Care 6 · 10:31
The one in the centre, at about 12:45.
Daniel Muscat · 10:39
I've flagged the staffing gap with the store manager for that time slot.
Customer Care 6 · 10:47
Thanks, appreciate the quick reply.
Daniel Muscat · 11:00
You're welcome! I'll keep this thread updated.
Customer Care 6 · 11:17
Okay, I'll wait to hear back.
Daniel Muscat · 11:33
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 11:55
Any news on this?
Daniel Muscat · 12:08
Quick update — the team came back to us and it's progressing.
Customer Care 6 · 12:27
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatQueue/waiting time complaint; staffing feedback sent to store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.