Handled by Customer Care 4 · first response 30m
Daniel Muscat
Hello, I was charged twice at the till, can you help?
Daniel Muscat · 11:44
Happy to help — do you have the receipt or the till slip number?
Customer Care 4 · 12:14
Yes, I have the receipt here, sending a photo now.
Daniel Muscat · 12:18
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 4 · 12:24
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDouble charge at till; camera check requested, refund via accounts.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.