Handled by Customer Care 5 · first response 7m
Daniel Muscat
Good morning, my delivery never showed up and the app says completed.
Daniel Muscat · 16:59
So sorry about that! Could you share your order number and the items affected?
Customer Care 5 · 17:06
The reference is in my email — the whole freezer bag is ruined.
Daniel Muscat · 17:08
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 5 · 17:19
Thanks, appreciate the quick reply.
Daniel Muscat · 17:44
You're welcome! I'll keep this thread updated.
Customer Care 5 · 18:04
Okay, I'll wait to hear back.
Daniel Muscat · 18:10
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 18:30
Any news on this?
Daniel Muscat · 18:44
Quick update — the team came back to us and it's progressing.
Customer Care 5 · 18:57
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp, order B-79061. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.