Handled by Customer Care 5 · first response 8m
Elaine Micallef
Hello, I'd like to merge my card with my husband's account.
Elaine Micallef · 12:46
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 5 · 12:54
The card number is on the back, sending it now with my details.
Elaine Micallef · 12:57
All updated — the change shows in the app within a few minutes.
Customer Care 5 · 13:05
Thanks, appreciate the quick reply.
Elaine Micallef · 13:19
You're welcome! I'll keep this thread updated.
Customer Care 5 · 13:23
Okay, I'll wait to hear back.
Elaine Micallef · 13:27
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 13:31
Any news on this?
Elaine Micallef · 13:41
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRewards card update request; details verified and applied.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.