Handled by Customer Care 5 · first response 2m
Elaine Micallef
Hi, I want to move my points from my old rewards card to the app.
Elaine Micallef · 17:36
Of course! Can you confirm the rewards card number in full and the name on the account?
Customer Care 5 · 17:38
The card number is on the back, sending it now with my details.
Elaine Micallef · 17:40
I've passed this to the Suppy team; the merge completes within 24hrs.
Customer Care 5 · 17:47
Thanks, appreciate the quick reply.
Elaine Micallef · 18:02
You're welcome! I'll keep this thread updated.
Customer Care 5 · 18:16
Okay, I'll wait to hear back.
Elaine Micallef · 18:34
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 18:59
Any news on this?
Elaine Micallef · 19:19
Quick update — the team came back to us and it's progressing.
Customer Care 5 · 19:33
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCard merge request; passed to Suppy app team.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.