Handled by Customer Care 3 · first response 2m
Elaine Micallef
Hello, I was charged twice at the till, can you help?
Elaine Micallef · 17:04
Happy to help — do you have the receipt or the till slip number?
Customer Care 3 · 17:06
Yes, I have the receipt here, sending a photo now.
Elaine Micallef · 17:16
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 3 · 17:25
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatRefund request with receipt; store to confirm before processing.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.