Handled by Customer Care 3 · first response 1m
Roberta Grech
Hello, the ham I bought yesterday expires today, that's too short.
Roberta Grech · 13:01
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 3 · 13:02
Here's the label with the date.
Roberta Grech · 13:07
The item can be exchanged in store, and the store manager is checking the display now.
Customer Care 3 · 13:21
Thanks, appreciate the quick reply.
Roberta Grech · 13:36
You're welcome! I'll keep this thread updated.
Customer Care 3 · 14:03
Okay, I'll wait to hear back.
Roberta Grech · 14:13
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 14:20
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatShort-dated product complaint; exchange offered per policy.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.