Handled by Customer Care 3 · first response 14m
Roberta Grech
Hi, the offer on the app says 2-for-1 but the till charged full price.
Roberta Grech · 14:18
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 3 · 14:32
Screenshot and barcode sent.
Roberta Grech · 14:35
I've created a ticket for our procurement team with the images. They may need up to 24hrs, especially if the supplier is involved.
Customer Care 3 · 14:43
Thanks, appreciate the quick reply.
Roberta Grech · 15:03
You're welcome! I'll keep this thread updated.
Customer Care 3 · 15:29
Okay, I'll wait to hear back.
Roberta Grech · 15:37
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 15:42
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct categorisation error; item marked out of stock while fixed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.