Handled by Customer Care 5 · first response 3m
Roberta Grech
Hello, the courier left my shopping outside and the frozen items defrosted.
Roberta Grech · 14:09
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 5 · 14:12
The reference is in my email — the whole freezer bag is ruined.
Roberta Grech · 14:15
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 5 · 14:28
Thanks, appreciate the quick reply.
Roberta Grech · 14:36
You're welcome! I'll keep this thread updated.
Customer Care 5 · 14:54
Okay, I'll wait to hear back.
Roberta Grech · 15:19
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 15:28
Any news on this?
Roberta Grech · 15:52
Quick update — the team came back to us and it's progressing.
Customer Care 5 · 16:17
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.