Handled by Customer Care 3 · first response 1m
Chris Spiteri
Hi, I'd like a refund for an item I bought yesterday in store.
Chris Spiteri · 12:24
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 3 · 12:25
The slip number is on the photo I just sent.
Chris Spiteri · 12:31
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 3 · 12:35
Thanks, appreciate the quick reply.
Chris Spiteri · 12:56
You're welcome! I'll keep this thread updated.
Customer Care 3 · 13:04
Okay, I'll wait to hear back.
Chris Spiteri · 13:24
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatReturn of opened product; refund but no return, item marked damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.