Handled by Customer Care 4 · first response 13m
Chris Spiteri
Hi, the shelf said €2.99 but the till charged €3.75.
Chris Spiteri · 13:57
Sorry about that — a photo of the shelf label and your receipt would help us check.
Customer Care 4 · 14:10
Photos sent — shelf label and slip.
Chris Spiteri · 14:17
Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.
Customer Care 4 · 14:30
Thanks, appreciate the quick reply.
Chris Spiteri · 14:50
You're welcome! I'll keep this thread updated.
Customer Care 4 · 15:17
Okay, I'll wait to hear back.
Chris Spiteri · 15:41
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 15:52
Any news on this?
Chris Spiteri · 16:00
Quick update — the team came back to us and it's progressing.
Customer Care 4 · 16:12
Customer
7 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatShelf/till price mismatch; difference refunded, barcode sent to procurement.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 26 Apr
Send itemised-sticker image + barcode to procurement
Auto-notify: daves Procurement · within 24h — live send is a production step.
Contact: contact to be provisioned
- 28 Apr — Third party confirmed receipt, investigating.
- 1 May — Chased by email — awaiting response.
Internal notes
none yetInternal — the team sees this, the customer never does.