Handled by Customer Care 7 · first response 4m
Claire Caruana
Hello, the glass bottle broke as soon as I lifted it out — the base was chipped.
Claire Caruana · 18:57
Sorry about that! A photo of the item and your receipt and we'll sort a refund.
Customer Care 7 · 19:01
Photo sent — it made a mess of everything.
Claire Caruana · 19:09
Refund approved — no need to return it, we'll mark it as damaged. Apologies again!
Customer Care 7 · 19:15
Thanks, appreciate the quick reply.
Claire Caruana · 19:41
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatBroken item; refund but no return, marked as damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.