Handled by Customer Care 7 · first response 45m
Claire Caruana
Hi, I ordered through the app and got someone else's bags.
Claire Caruana · 11:01
So sorry about that! Could you share your order number and the items affected?
Customer Care 7 · 11:46
The reference is in my email — the whole freezer bag is ruined.
Claire Caruana · 11:53
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 7 · 11:58
Thanks, appreciate the quick reply.
Claire Caruana · 12:06
You're welcome! I'll keep this thread updated.
Customer Care 7 · 12:12
Okay, I'll wait to hear back.
Claire Caruana · 12:34
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 12:43
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.