Handled by Customer Care 3 · first response 14m
Claire Caruana
Hello, the courier left my shopping outside and the frozen items defrosted.
Claire Caruana · 10:59
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 3 · 11:13
The reference is in my email — the whole freezer bag is ruined.
Claire Caruana · 11:20
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 3 · 11:28
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCold-chain items arrived defrosted; refund requested via delivery partner.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.