Handled by Customer Care 3 · first response 1m
Josef Borg
Hello, the courier left my shopping outside and the frozen items defrosted.
Josef Borg · 18:53
So sorry about that! Could you share your order number and the items affected?
Customer Care 3 · 18:54
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Josef Borg · 19:01
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 3 · 19:05
Thanks, appreciate the quick reply.
Josef Borg · 19:25
You're welcome! I'll keep this thread updated.
Customer Care 3 · 19:39
Okay, I'll wait to hear back.
Josef Borg · 19:45
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.