Handled by Customer Care 7 · first response 54m
Josef Borg
Hi, I ordered through the app and got someone else's bags.
Josef Borg · 14:32
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 7 · 15:26
The reference is in my email — the whole freezer bag is ruined.
Josef Borg · 15:36
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 7 · 15:50
Thanks, appreciate the quick reply.
Josef Borg · 16:07
You're welcome! I'll keep this thread updated.
Customer Care 7 · 16:29
Okay, I'll wait to hear back.
Josef Borg · 16:42
Just confirming this is being handled — thanks for your patience.
Customer Care 7 · 17:09
Any news on this?
Josef Borg · 17:16
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.