Handled by Customer Care 6 · first response 7m
Josef Borg
Hi, I ordered through the app and got someone else's bags.
Josef Borg · 15:37
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 6 · 15:44
The reference is in my email — the whole freezer bag is ruined.
Josef Borg · 15:48
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 6 · 15:58
Thanks, appreciate the quick reply.
Josef Borg · 16:12
You're welcome! I'll keep this thread updated.
Customer Care 6 · 16:21
Okay, I'll wait to hear back.
Josef Borg · 16:27
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.