Handled by Customer Care 7 · first response 6m
Sarah Attard
Hello, the courier left my shopping outside and the frozen items defrosted.
Sarah Attard · 10:12
So sorry about that! Could you share your order number and the items affected?
Customer Care 7 · 10:18
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Sarah Attard · 10:27
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 7 · 10:35
Thanks, appreciate the quick reply.
Sarah Attard · 10:49
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.