Handled by Customer Care 2 · first response 28m
Sarah Attard
Hi, the strawberries I bought today were mouldy inside the pack.
Sarah Attard · 14:16
So sorry! Could you send images of the product and the receipt? Fresh items can't be returned but we can refund.
Customer Care 2 · 14:44
Sending the photos now, you can see it clearly.
Sarah Attard · 14:47
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 2 · 14:58
Thanks, appreciate the quick reply.
Sarah Attard · 15:07
You're welcome! I'll keep this thread updated.
Customer Care 2 · 15:23
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatProduct quality raised over Facebook — San Pawl Il-Baħar, Triq It-Tamar. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.