Handled by Customer Care 5 · first response 23m
Sarah Attard
Hi, I want to return a pack that was open when I got home.
Sarah Attard · 13:57
Happy to help — do you have the receipt or the till slip number?
Customer Care 5 · 14:20
Yes, I have the receipt here, sending a photo now.
Sarah Attard · 14:24
Thanks — the store manager will confirm on the cameras, which can take up to 24hrs, and then we process the refund.
Customer Care 5 · 14:28
Thanks, appreciate the quick reply.
Sarah Attard · 14:45
You're welcome! I'll keep this thread updated.
Customer Care 5 · 14:56
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDouble charge at till; camera check requested, refund via accounts.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.