Handled by Customer Care 4 · first response 35m
Elaine Debono
Hi, I ordered through the app and got someone else's bags.
Elaine Debono · 17:58
So sorry about that! Could you share your order number and the items affected?
Customer Care 4 · 18:33
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Elaine Debono · 18:35
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 4 · 18:44
Thanks, appreciate the quick reply.
Elaine Debono · 18:51
You're welcome! I'll keep this thread updated.
Customer Care 4 · 19:18
Okay, I'll wait to hear back.
Elaine Debono · 19:23
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over Facebook — Birkirkara, Triq Bwieraq, order W-33316. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.