Customer Service Hub
← Inbox

Elaine Debono

Pricing / barcode · Is-Siġġiewi, Triq It-Tabib Nikol Zammit · Sat 18 Apr 18:30
Resolved

Handled by Customer Care 3 · first response 19m

Website chat·

Elaine Debono

Sat 18 Apr · started 18:30

Hi, the shelf said €2.99 but the till charged €3.75.

Elaine Debono · 18:30

Sorry about that — a photo of the shelf label and your receipt would help us check.

Customer Care 3 · 18:49

Photos sent — shelf label and slip.

Elaine Debono · 18:57

Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.

Customer Care 3 · 19:11

Thanks, appreciate the quick reply.

Elaine Debono · 19:38

Customer

4 contacts
Elaine Debono
First seen 18 Apr · Facebook, Instagram, WhatsApp, Website chat
Contacts
4
Refunds
3 · €54.17
Rewards
—
Repeat topics
Delivery / online order ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWebsite chatauto
CustomerElaine Debonoauto
Date / time18 Apr · 18:30auto
AgentCustomer Care 3auto
Issue typePricing / barcodeauto
StoreIs-Siġġiewi, Triq It-Tabib Nikol Zammitauto
Order ref—auto
Refund€0.88auto
Suggested summaryauto

Shelf/till price mismatch; difference refunded, barcode sent to procurement.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.