Handled by Customer Care 2 · first response 47m
Elaine Debono
Hello, the ham I bought yesterday expires today, that's too short.
Elaine Debono · 16:06
Thanks for flagging! Could you tell me which store and send a photo of the date label?
Customer Care 2 · 16:53
It was the fridge aisle, photo attached.
Elaine Debono · 16:56
We've asked the store to check the shelf and remove any other expired items. Depending on the product we can exchange it in store.
Customer Care 2 · 16:59
Thanks, appreciate the quick reply.
Elaine Debono · 17:15
You're welcome! I'll keep this thread updated.
Customer Care 2 · 17:21
Okay, I'll wait to hear back.
Elaine Debono · 17:35
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatExpired item found on shelf; store asked to sweep the display.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.