Handled by Customer Care 4 · first response 13m
Elena Farrugia
Hi, I ordered through the app and got someone else's bags.
Elena Farrugia · 17:29
So sorry about that! Could you share your order number and the items affected?
Customer Care 4 · 17:42
The reference is in my email — the whole freezer bag is ruined.
Elena Farrugia · 17:44
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 4 · 17:55
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatLate / failed delivery reported; refund amount to be confirmed with store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.