Handled by Customer Care 4 · first response 8m
Elena Farrugia
Hello, the courier left my shopping outside and the frozen items defrosted.
Elena Farrugia · 12:06
So sorry about that! Could you share your order number and the items affected?
Customer Care 4 · 12:14
The reference is in my email — the whole freezer bag is ruined.
Elena Farrugia · 12:23
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 4 · 12:26
Thanks, appreciate the quick reply.
Elena Farrugia · 12:43
You're welcome! I'll keep this thread updated.
Customer Care 4 · 12:54
Okay, I'll wait to hear back.
Elena Farrugia · 13:11
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 13:35
Any news on this?
Elena Farrugia · 13:52
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.