Elena Farrugia
Delivery / online order · San Ġiljan, Triq Marguerite Mangion · Tue 7 Apr 20:23Handled by Customer Care 3 · first response 29m
Elena Farrugia
Hello, the courier left my shopping outside and the frozen items defrosted.
Elena Farrugia · 20:23
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 3 · 20:52
The reference is in my email — the whole freezer bag is ruined.
Elena Farrugia · 20:54
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 3 · 21:02
Thanks, appreciate the quick reply.
Elena Farrugia · 21:26
You're welcome! I'll keep this thread updated.
Customer Care 3 · 21:32
Okay, I'll wait to hear back.
Elena Farrugia · 21:46
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 21:51
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.