Handled by Customer Care 4 · first response 8m
Daniel Attard
Hello, the price on the app doesn't match the shelf price.
Daniel Attard · 08:15
Thanks for spotting that — could you send a screenshot of how it appears and the product barcode?
Customer Care 4 · 08:23
Here's how it shows on my phone.
Daniel Attard · 08:29
I've created a ticket for our procurement team with the images. They may need up to 24hrs, especially if the supplier is involved.
Customer Care 4 · 08:39
Thanks, appreciate the quick reply.
Daniel Attard · 08:43
You're welcome! I'll keep this thread updated.
Customer Care 4 · 08:57
Okay, I'll wait to hear back.
Daniel Attard · 09:17
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 09:34
Any news on this?
Daniel Attard · 10:02
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatWrong product image/description online; ticket with barcode and screenshot.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.