Handled by Customer Care 3 · first response 19m
Daniel Attard
Hi, my Wolt order from your store arrived with two items missing.
Daniel Attard · 13:43
So sorry about that! Could you share your order number and the items affected?
Customer Care 3 · 14:02
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Daniel Attard · 14:07
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 3 · 14:18
Thanks, appreciate the quick reply.
Daniel Attard · 14:45
You're welcome! I'll keep this thread updated.
Customer Care 3 · 14:56
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over Facebook — Gzira, Shop 2, order W-86923. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.