Handled by Customer Care 3 · first response 47m
Daniel Attard
Hi, the shelf said €2.99 but the till charged €3.75.
Daniel Attard · 14:03
Sorry about that — a photo of the shelf label and your receipt would help us check.
Customer Care 3 · 14:50
Photos sent — shelf label and slip.
Daniel Attard · 14:58
Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.
Customer Care 3 · 15:01
Thanks, appreciate the quick reply.
Daniel Attard · 15:16
You're welcome! I'll keep this thread updated.
Customer Care 3 · 15:41
Okay, I'll wait to hear back.
Daniel Attard · 16:07
Just confirming this is being handled — thanks for your patience.
Customer Care 3 · 16:35
Any news on this?
Daniel Attard · 16:49
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatShelf/till price mismatch; difference refunded, barcode sent to procurement.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
daves Procurement · Procurement · sent 24 Apr
Send itemised-sticker image + barcode to procurement
Auto-notify: daves Procurement + San Pawl Il-Baħar, Triq Il-Kaħli · within 24h — live send is a production step.
Contact: contact to be provisioned
- 26 Apr — Chased by email — awaiting response.
- 29 Apr — Store manager confirmed on cameras; proceeding.
Internal notes
none yetInternal — the team sees this, the customer never does.