Handled by Customer Care 6 · first response 9m
Julia Vella
Good morning, my delivery never showed up and the app says completed.
Julia Vella · 14:37
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 6 · 14:46
The reference is in my email — the whole freezer bag is ruined.
Julia Vella · 14:49
The store will speak with the courier company today. I'll follow up on the refund progress and keep you posted.
Customer Care 6 · 14:54
Thanks, appreciate the quick reply.
Julia Vella · 15:17
You're welcome! I'll keep this thread updated.
Customer Care 6 · 15:30
Okay, I'll wait to hear back.
Julia Vella · 15:53
Just confirming this is being handled — thanks for your patience.
Customer Care 6 · 16:08
Any news on this?
Julia Vella · 16:24
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp, order B-90375. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.