Handled by Customer Care 4 · first response 4m
Julia Vella
Hi, I want to return a pack that was open when I got home.
Julia Vella · 17:57
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 4 · 18:01
Yes, I have the receipt here, sending a photo now.
Julia Vella · 18:09
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 4 · 18:19
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatReturn of opened product; refund but no return, item marked damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.