Handled by Customer Care 5 · first response 2m
Julia Vella
Hello, the glass bottle broke as soon as I lifted it out — the base was chipped.
Julia Vella · 13:45
Sorry about that! A photo of the item and your receipt and we'll sort a refund.
Customer Care 5 · 13:47
Photo sent — it made a mess of everything.
Julia Vella · 13:54
Refund approved — no need to return it, we'll mark it as damaged. Apologies again!
Customer Care 5 · 14:07
Thanks, appreciate the quick reply.
Julia Vella · 14:20
You're welcome! I'll keep this thread updated.
Customer Care 5 · 14:42
Okay, I'll wait to hear back.
Julia Vella · 14:59
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 15:26
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatBroken item; refund but no return, marked as damaged.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.