Handled by Customer Care 5 · first response 1m
Claire Grech
Hi, my Wolt order from your store arrived with two items missing.
Claire Grech · 19:51
So sorry about that! Could you share your order number and the items affected?
Customer Care 5 · 19:52
Sure, it's the order from this afternoon. Missing the chicken breast and the milk.
Claire Grech · 19:55
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 5 · 19:58
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDelivery / online order raised over WhatsApp, order B-36140. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.