Handled by Customer Care 6 · first response 12m
Claire Grech
Hello, I was charged twice at the till, can you help?
Claire Grech · 17:09
Sorry about that! Could you send a photo of the receipt so I can pass it to the store?
Customer Care 6 · 17:21
The slip number is on the photo I just sent.
Claire Grech · 17:24
I've confirmed the amount with the store and passed it to our accounts team. You'll hear from us shortly.
Customer Care 6 · 17:37
Thanks, appreciate the quick reply.
Claire Grech · 18:00
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatDouble charge at till; camera check requested, refund via accounts.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.