Resolved
Handled by Customer Care 7 · first response 5m
WhatsApp·
Mon 18 May · started 17:28Claire Grech
Hi, only one till was open at lunchtime and the queue was to the back of the store.
Claire Grech · 17:28
Sorry about the wait — which store was this?
Customer Care 7 · 17:33
The one in the centre, at about 12:45.
Claire Grech · 17:42
I've flagged the staffing gap with the store manager for that time slot.
Customer Care 7 · 17:46
Customer
4 contactsClaire Grech
First seen 14 May · WhatsApp, Website chat, Facebook
Contacts
4
Refunds
2 · €47.86
Rewards
—
Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatChannelWhatsAppauto
CustomerClaire Grechauto
Date / time18 May · 17:28auto
AgentCustomer Care 7auto
Issue typeWaiting time / queueauto
StoreSan Ġiljan, Triq Marguerite Mangionauto
Order ref—auto
Suggested summaryauto
Queue/waiting time complaint; staffing feedback sent to store.
Ticket statusResolved
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.