Handled by Customer Care 5 · first response 3m
Neil Muscat
Hello, an item scanned at the wrong price today at your store.
Neil Muscat · 12:08
Sorry about that — a photo of the shelf label and your receipt would help us check.
Customer Care 5 · 12:11
Photos sent — shelf label and slip.
Neil Muscat · 12:18
Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.
Customer Care 5 · 12:29
Thanks, appreciate the quick reply.
Neil Muscat · 12:34
You're welcome! I'll keep this thread updated.
Customer Care 5 · 12:50
Okay, I'll wait to hear back.
Neil Muscat · 12:58
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 13:22
Any news on this?
Neil Muscat · 13:36
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatPricing / barcode raised over WhatsApp — Qawra, Triq l-Maskli. Awaiting agent write-up.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.