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Neil Muscat

Deli / butcher price · Birkirkara, Triq Il-Ferrovija L-Qadima · Fri 3 Apr 08:13
Resolved

Handled by Customer Care 5 · first response 6m

WhatsApp·

Neil Muscat

Fri 3 Apr · started 08:13

Hi, the sticker on my deli pack says €4.20 but I was charged €6.10.

Neil Muscat · 08:13

Could you send a clear image of the itemised sticker showing the product name, barcode and price?

Customer Care 5 · 08:19

Here's the sticker photo, barcode included.

Neil Muscat · 08:28

Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.

Customer Care 5 · 08:32

Thanks, appreciate the quick reply.

Neil Muscat · 08:56

Customer

5 contacts
Neil Muscat
First seen 3 Apr · WhatsApp, Instagram
Contacts
5
Refunds
2 · €10.40
Rewards
—
Repeat topics
Deli / butcher price ×2

Demo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.

Case log

Auto-filled from chat
ChannelWhatsAppauto
CustomerNeil Muscatauto
Date / time3 Apr · 08:13auto
AgentCustomer Care 5auto
Issue typeDeli / butcher priceauto
StoreBirkirkara, Triq Il-Ferrovija L-Qadimaauto
Order ref—auto
Refund€5.73auto
Suggested summaryauto

Counter pack price/barcode mismatch; sticker image sent to procurement, difference refunded.

Ticket statusResolved

Resolve to clear it from the queue, or archive to file it away without crowding the inbox.

Internal notes

none yet

Internal — the team sees this, the customer never does.