Handled by Customer Care 4 · first response 11m
Neil Muscat
Hello, the courier left my shopping outside and the frozen items defrosted.
Neil Muscat · 16:46
Apologies for the trouble — can you send the order reference so I can check with the store?
Customer Care 4 · 16:57
The reference is in my email — the whole freezer bag is ruined.
Neil Muscat · 17:02
I've raised this with the store and the delivery partner. We'll confirm the refund amount and email you the details.
Customer Care 4 · 17:07
Thanks, appreciate the quick reply.
Neil Muscat · 17:30
You're welcome! I'll keep this thread updated.
Customer Care 4 · 17:58
Customer
5 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatItems missing from delivery order; store and delivery partner informed.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.