Handled by Customer Care 1 · first response 4m
Andrew Grech
Hi, only one till was open at lunchtime and the queue was to the back of the store.
Andrew Grech · 16:13
Sorry about the wait — which store was this?
Customer Care 1 · 16:17
The one in the centre, at about 12:45.
Andrew Grech · 16:19
I've flagged the staffing gap with the store manager for that time slot.
Customer Care 1 · 16:32
Thanks, appreciate the quick reply.
Andrew Grech · 16:42
You're welcome! I'll keep this thread updated.
Customer Care 1 · 16:46
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatQueue/waiting time complaint; staffing feedback sent to store.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.