Handled by Customer Care 5 · first response 22m
Andrew Grech
Hi, the sticker on my deli pack says €4.20 but I was charged €6.10.
Andrew Grech · 08:58
Could you send a clear image of the itemised sticker showing the product name, barcode and price?
Customer Care 5 · 09:20
Here's the sticker photo, barcode included.
Andrew Grech · 09:30
Thanks — the barcode and product don't match, so I've sent the image to our procurement team. We'll refund the price difference.
Customer Care 5 · 09:37
Thanks, appreciate the quick reply.
Andrew Grech · 09:46
You're welcome! I'll keep this thread updated.
Customer Care 5 · 09:55
Okay, I'll wait to hear back.
Andrew Grech · 10:00
Just confirming this is being handled — thanks for your patience.
Customer Care 5 · 10:06
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatCounter pack price/barcode mismatch; sticker image sent to procurement, difference refunded.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.