Handled by Customer Care 4 · first response 15m
Andrew Grech
Hi, the bread from this morning was raw in the middle.
Andrew Grech · 13:39
Apologies — a couple of photos of the item and the date label would really help.
Customer Care 4 · 13:54
Sending the photos now, you can see it clearly.
Andrew Grech · 13:59
We've asked the store to check the shelf and procurement will raise it with the supplier.
Customer Care 4 · 14:06
Thanks, appreciate the quick reply.
Andrew Grech · 14:10
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatOff product in date; procurement to raise with supplier.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.