Handled by Customer Care 4 · first response 5m
Andrew Attard
Hi, the shelf said €2.99 but the till charged €3.75.
Andrew Attard · 16:57
Sorry about that — a photo of the shelf label and your receipt would help us check.
Customer Care 4 · 17:02
Photos sent — shelf label and slip.
Andrew Attard · 17:08
Confirmed — we'll refund the price difference and procurement will fix the barcode mapping.
Customer Care 4 · 17:12
Thanks, appreciate the quick reply.
Andrew Attard · 17:40
You're welcome! I'll keep this thread updated.
Customer Care 4 · 17:51
Okay, I'll wait to hear back.
Andrew Attard · 18:18
Just confirming this is being handled — thanks for your patience.
Customer Care 4 · 18:37
Any news on this?
Andrew Attard · 18:43
Customer
4 contactsDemo identity — history is joined on the customer’s name. Live profiles (verified contact, loyalty, full refund log) arrive with the Sinch content API.
Case log
Auto-filled from chatShelf/till price mismatch; difference refunded, barcode sent to procurement.
Resolve to clear it from the queue, or archive to file it away without crowding the inbox.
Internal notes
none yetInternal — the team sees this, the customer never does.